Skip to content1. Service Desk Engineer
Minimum Skill Set
- Experience in customer service (phone and face-to-face).
- ITSM Foundation Certificate.
- Basic knowledge of AD, Email, Network, Security, Microsoft 365, Computer hardware, Windows, VPN.
- Familiarity with SharePoint, HR management, SAP ERP.
- Understanding of ServiceNow (ITSM Module).
- Experience in Level 1 technical support and troubleshooting Microsoft 365.
- Experience supporting company tablets and smartphones.
- Strong PC configuration knowledge.
- Proficient communication in English.
Qualifications & Experience
- Minimum 3 years in Service Desk.
- Bachelor’s degree in IT or related field.
- ITSM Foundation Certificate.
2. IT Support Engineer
Minimum Skill Set
- In-depth knowledge of hardware, software, AD, Network, Security, Microsoft 365, Windows, VPN, Windows Server.
- Experience in IT asset management (hardware & software).
- Proficient in endpoint security and maintenance.
- Ability to troubleshoot hardware/software issues.
- Up-to-date knowledge of IT trends.
Qualifications & Experience
- Minimum 5 years in IT support.
- Microsoft 365, Active Directory, CCNA, ITSM Advanced Certificate.
- Bachelor’s degree in IT or related field
3. System Administration Engineer
Minimum Skill Set
- Expertise in Microsoft 365, VMware, AD, Email Exchange.
- Experience in Enterprise Collocation Systems, System architecture.
- Management of PABX, CCTV, Access Control Systems.
- Veritas and Veeam data platform for ransomware protection.
- Strong knowledge of Server and Storage, RDS, SCCM.
- Experience with Azure (VMware replication), DLP, System Security
Qualifications & Experience
- Minimum 5 years in System Administration.
- Microsoft Server Hybrid Administrator, VMware Certified, Microsoft 365 Enterprise Admin Expert.
- Bachelor’s degree in IT or related field.
4. Network Engineer
Minimum Skill Set
- Experience with LAN, WAN, network protocols.
- Proficiency in troubleshooting LAN/WAN performance, connectivity.
- Administering LAN/WAN security, antivirus, spam control.
- Network architecture & implementation experience.
Qualifications & Experience
- Minimum 5 years in Network Administration.
- CCNP Routing & Switching, CCNA/CCNP Security.
- Bachelor’s degree in IT or related field.
5. IT Operational Leader
Minimum Skill Set
- Advanced knowledge in IT hardware, software, and networking.
- Experience in infrastructure management, network security, and data protection.
- Proven leadership experience in IT support roles.
- Strong analytical and problem-solving abilities.
- Excellent English and Vietnamese communication skills.
Qualifications & Experience
- Minimum 5 years in technical leadership.
- ITSM Advanced, CCNP, Windows Server Admin, VMware, Microsoft 365 Certified.
- Bachelor’s degree in IT or related field.
6. Service Manager
Minimum Skill Set
- Expertise in IT service management (planning, coordination, resource management).
- Skilled in IT service management tools and monitoring performance.
- Strong leadership, organizational, and multitasking abilities.
- Familiar with ServiceNow.
Qualifications & Experience
- Minimum 7 years in service management.
- CCSP, CCRM, CCSM, ITSM Advanced.
- Bachelor’s degree in IT.